Privacy Policy

1 Overview & Privacy Commitment

At Laxmi Pharma ("Company", "we", "us", or "our"), we respect your privacy and are committed to protecting the confidential information of our clients, business partners, medical professionals, and website visitors.

This Privacy Policy outlines how we collect, process, store, and safeguard your personal and commercial data when you visit our website, place pharmaceutical inquiries, request product quotations, or communicate with us via WhatsApp, phone, or email.

2 Information We Collect

We collect information directly provided by you, as well as limited automated technical data during your website interactions:

3 How We Use Your Information

We utilize collected information solely for legitimate pharmaceutical trading, customer service, and legal compliance purposes:

• Processing product enquiries and preparing customized commercial price quotations.
• Verifying buyer eligibility under pharmaceutical distribution laws and drug licensing requirements.
• Communicating quote details, order updates, stock availability, and logistics schedules.
• Maintaining business records, tax filings, and regulatory compliance under Indian drug laws.
• Enhancing site navigation, product discoverability, and user experience.

4 Data Security & Confidentiality

We implement industry-standard physical, technical, and administrative security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

5 Information Sharing & Third-Party Services

We may share relevant information only with trusted third parties strictly necessary for processing orders and fulfilling business obligations:

• Logistics & Transport Carriers: Sharing delivery address and recipient contact details to facilitate product dispatch.
• Regulatory Authorities: Disclosing information when mandated by government bodies, drug inspectors, law enforcement, or court orders.
• Communication Providers: Sending notification updates via WhatsApp or automated email channels initiated by your enquiry requests.

6 Cookies & Local Storage

Our website uses essential cookies and local browser storage (such as managing your Enquiry Cart session) to deliver core website functionality. You may configure your browser settings to decline non-essential cookies; however, certain interactive features (e.g., persistent enquiry cart) may be impacted.

7 Your Privacy Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to inaccurate business records, or request deletion of your contact records from our enquiry database (subject to statutory tax and pharmaceutical recordkeeping obligations).